What We Offer

It is our policy to service every product we sell either directly, or by taking responsibility for a third party to carry out required services on our behalf.

Service

There are a number of Service possibilities for customers to choose from which can be categorised as follows:

Inspection Service:
To ascertain the fault.

Calibration/ Certification:
Is the minimum annual recommended service to ensure your instrument is operating.

Three Year Service Level Agreements:
Is the cheapest solution fixing Local Currency prices for a fixed period.
Terms & Conditions for signing up.

Health Check:
To ascertain if the Instrument is still performing to original specifications.

Service Centres:
Narich has two Full Functional Service Centres situated in Cape Town and Johannesburg.

To book in your instrument for service or to find out more, please contact us here

Support

Due to the complexity of our products, a clear written request will be efficiently supported rather than a phone call where resources are more limited.

We offer a range of Support by means of:

Website: Website support is free of charge.

Remote Support: Ranging from Skype to Webinars.

Blog Support: Join in on the discussion on our blog. You might find the help you seek!

For Support Queries, get in touch with us here

Installation, Orientation, Implementation, Customisation

We offer User Training as well as Software Training.

Training can take place On Site or at our Head Office.

For more about Installation, Orientation, Implementation and Customisation please go here

Finance & Leasing Plans

Need Finance? We’ve Got It!

Narich (PTY) Ltd and Sunlyn have teamed up to offer you competitive finance packages for Instruments, Hardware, Software, Service Agreements and Accessories.

Contact us to find out more.

General Administration

For all your account queries, please do not hesitate to contact us.