CUSTOMER SUPPORT

Our Customer Support section of The Narich Academy is dedicated to providing our customers with the quickest and easiest methods of accessing our support team.

We typically offer customers free support through our website resources, blogs and instrument manuals, but in some cases this information does not solve the specific challenges that our customers are facing.

For these cases, we have developed an online NanoSupport offering which allows users to access our support team for a personalised support session via any online meeting platform such as Zoom or MS Teams. A NanoSupport session can be purchased directly on our website and a member of our team will connect to you and assist in solving your problem.

If you need support, contact us today or access the below resources to try and solve your problem.

CUSTOMER SUPPORT RESOURCES

We have provided support resources that will assist in solving any problem that you might be experiencing.
If the resources below, do not assist in troubleshooting your problem then contact us below to request support from our team.

BLOGS

MANUALS

YOUTUBE VIDEOS

NANOSUPPORT SESSIONS

To receive personal, one-on-one support assistance from our support team request a NanoSupport Session.

NanoSupport was developed to offer our customers the easiest channel to access our support team when you need it most.
These support sessions offer direct support through an online support meeting via Zoom or MS Teams at a fraction of the cost for an onsite support callout.

The best part about our NanoSupport service is that it’s always available and we will not stop with the session until we have resolved your challenge. Guaranteed solutions to your problem at a fraction of the cost.

NANOSUPPORT IS PERFECT FOR:

Solving your problems in a timely manner
Answering the questions you have about colour measurement directly in a structured online meeting.
Troubleshooting any problem at a modest cost
Refreshing users about a specific colour measurement topic
Any question relating to colour measurement that requires a direct, personalised answer

WHAT TO YOU GET FROM NANOSUPPORT?

Get 30-minutes personal support with our experts.
Guaranteed to solve your challenge.
No need to read blogs or manuals or search the internet for your answers.
Simple booking process.
Limit costly downtime.
Affordable support when you need it most.
Personalised support catering to your application and instrument

WHERE TO BOOK NANOSUPPORT?

NanoSupport can be conveinently purchased online through our online store.
The session is charged at R150.00 for 30-mins or until your problem is solved.
Book a session using the below button

Request NanoSupport Session

NEED SUPPORT? CONTACT US BELOW

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General and Customer Enquiries
Resellers